Refund policy

Managed hire

Glambot, 360 booth, photobooth, video guest book, and dance floor are paid at booking. Hire payments are taken at booking. The date is confirmed only after payment is verified. An unpaid checkout holds the date for twenty minutes, then releases.

More than 14 days before the event: we refund the hire payment less a 10% administration fee, or we can hold the amount as a credit. Within 14 days: the hire payment is not refundable. If we cancel because we cannot fulfil the booking, you receive a full refund of that hire.

Date changes need at least 30 days' notice and another free date in the book. A moved booking is held as a credit for six months. If your new date is already booked, we will extend the credit window or work through other options with you, reviewed case by case.

Customer-managed hire

Plinths, letters, neon, and similar pieces follow the same timing as managed hire. The security bond is returned after the pieces come back complete and undamaged. Repair or replacement is taken from the bond first.

Floral styling and planning

The 40% styling deposit is not refundable. It holds the date and the work already started. The final balance becomes non-refundable 14 days before the event, when wholesale flower orders are finalised. We will still try to reach a fair outcome if the event is postponed and we can place the new date.

Consultation

The first 15 minutes are free. Paid consultation time is credited if you book us for the event. Unused paid time is not refunded once the sitting has taken place.

Shop

Unused shop pieces in original condition may be returned within 14 days. Custom, personalised, or floral pieces made to order are not refundable. Shop items that travel with a hire delivery are not charged separate freight.